Service agreement. Top to bottom.

Who's bound, and the moment it sticks.

1.1 The parties. This Customer & Service Agreement (the “Agreement”) is between:

Provider

Concrete Authority. Contact us by email at support@concreteauthority.dev (the “Provider,” “we,” “us,” or “Concrete Authority”).

Client

You. The residential-concrete contractor or business identified at checkout/intake, including the individual who accepts this Agreement on the business's behalf (the “Client,” “you,” or “your”).

1.2 Authority to sign. The person accepting this Agreement represents that they are authorized to bind the Client business to it. If you are signing for a company, “you” means that company.

1.3 How you accept. You accept this Agreement and it becomes binding on the earliest of: (a) clicking “I Agree,” checking an acceptance box, or e-signing; (b) submitting the intake form after being presented with these terms; or (c) authorizing the build charge under Section 8. The date acceptance first occurs is the “Effective Date.”

1.4 Plain-language intent. We've written this in plain English on purpose. Plain wording does not make it any less binding.

The terms used throughout this document.

Website

The single website we build and deliver for you under this Agreement.

Deliverables

The Website plus the items listed in Section 3.

Complete Intake

Your submitted intake plus all materials and information Section 5 requires (your content, accurate business details, and any access we need) sufficient for us to build and launch accurately.

Preview

The working draft of your Website, deployed to a Provider-owned subdomain, that we make available for your review before any build charge.

Preview Approval

Your written or in-product confirmation that the Preview is approved, or your authorization of the build charge under Section 8.

Deploy / Go-Live

Publishing the approved Website to your live domain.

Client Content

Anything you provide or authorize us to use: copy, photos, logos, brand colors, business details, license numbers, and account access.

Provider Framework

Our reusable templates, code, components, design systems, tooling, and processes that exist independently of your project.

Third-Party Materials

Fonts, stock assets, plugins, libraries, and platform services governed by their own licenses.

AI-Generated Images

Placeholder or default imagery produced by AI tools and used in the Website.

Launch Concierge

The 720-hour period for qualifying Standard Website Updates included with your build. It begins when the Website is first successfully deployed to your live domain after payment.

Standard Website Update

A change supported by the Website's then-released content and media fields, such as updating approved text, supplied photos, hours, services, service areas, contact information, logo, or brand colors. It does not include Custom Work. As we release additional standard components, we may identify more changes as Standard Website Updates without reducing the scope already promised to you.

Custom Work

A bespoke redesign, custom component, new page or section outside the then-released standard Website capabilities, custom functionality, third-party integration, e-commerce or booking system, custom backend, long-form content production, SEO or advertising campaign, or other work outside the Provider Framework's released update capabilities.

AI Office Manager (or "the subscription")

The optional recurring AI Office Manager subscription described in Section 9 (which replaces the former Website Care Plan).

Renewal Term

Each successive one-month billing period of the subscription after the first.

Exactly what we build.

3.1 The build. For the one-time fee, we deliver one (1) website customized for your residential-concrete business, including:

• A multi-section residential-concrete website (typically Home/hero, services, service area, process, about, before/after or gallery, reviews/trust, FAQ, contact, and footer);
• A responsive, mobile-first layout that adapts to phones, tablets, and desktops;
• Copy written for your services and service area;
• A working estimate/contact form routed to the inbox you nominate;
• Placement of your supplied photos, or AI-Generated Images as defaults where you don't supply your own;
• Basic on-page SEO setup (page titles, meta descriptions, image alt text). This is configuration, not a ranking promise (see Section 10);
• One-time configuration to publish the Website to your domain, with SSL provisioned; and
• Hosting on Concrete Authority infrastructure as described in Section 13; and
• The Launch Concierge for qualifying Standard Website Updates described in Section 12.

3.2 Deliverables you receive. An intake confirmation, a Preview link on a Provider-owned subdomain, an authorization/invoice step, and an operational hand-off email.

3.3 Finite scope. The build is a fixed, defined package. Anything not listed in Section 3.1 is out of scope and handled under Section 4.

What's not in the $2,997, and how to get it.

4.1 Not included in the $2,997 build. Unless we agree otherwise in writing, the build does not include: multi-site or multi-location builds; long-form copywriting beyond standard section copy; custom photography, drone footage, or videography; logo or brand design; e-commerce, online payments, or booking systems; custom backend functionality or third-party integrations beyond the standard estimate form; paid advertising; or SEO/marketing campaigns or content production.

4.2 How add-ons work. Out-of-scope work is available either (a) under an active AI Office Manager subscription where the work fits its included scope (Section 9.4), or (b) as a separately quoted add-on. Add-on work is billed by a written quote you approve in advance. We won't start billable out-of-scope work until you've approved the quote in writing (email is fine), and an approved add-on amends this Agreement's scope and price for that work. Casual “while you're in there” requests don't count as approval.

What we need from you, and what you promise.

5.1 What we need from you. To build your site, you agree to provide, on a reasonable timeline: your content (copy, photos, logo, brand colors), accurate business details (hours, service area, phone, license numbers), and any access we need to your domain registrar or relevant accounts.

5.2 Your promises about your materials (important). You represent and warrant that:

• the information you give us is accurate and not misleading, including, specifically, that any licensing, bonding, insurance, or certification claims are true and current, and that any reviews, testimonials, or before/after photos are genuine and used with permission (these are common false-advertising and contractor-board hot spots, and FTC endorsement rules apply); and
• you own or are properly licensed to use everything you provide (photos, logos, text, and marks), and that our use of it won't infringe anyone's rights.

5.3 License to use your materials. You grant us a non-exclusive license to use Client Content to build, host, maintain, deploy, and (per Section 11.6) showcase the Website.

5.4 Why this matters. We rely on your materials being clean and your claims being true. If they aren't, Section 17 (Indemnification) applies.

Your site is built first. Launch timing depends on the facts.

6.1 Preview timing. We build and publish a working Preview on a Provider-owned subdomain before you pay. Any timing we give you is a good-faith estimate, not a hard service-level guarantee.

6.2 What affects timing. Timelines assume you provide accurate information, requested materials, approvals, and domain access on a reasonable schedule. Work pauses while we wait for something controlled by you.

6.3 Deployment. After Preview Approval and a successful charge, we connect and deploy the Website to your domain. Most sites go live within a few days after the required domain access is available, but registrar, DNS, certificate, and other third-party delays can extend that estimate.

6.4 No deadline remedy. The 30-day refund right in Section 8.6 is the Website's post-purchase risk reversal. We do not separately promise a free build or other automatic remedy based on a delivery deadline.

When the clock pauses, and when a quiet project closes.

7.1 Client-caused delays. Timelines extend automatically for delays caused by late or incomplete content, slow approvals, or third-party services outside our control. We're not responsible for those delays.

7.2 Inactivity. If you go unresponsive for 30 consecutive days during an active build, we may pause your project. If you remain unresponsive for 60 consecutive days, we may treat the Preview as your final draft, close or archive the project, or terminate this Agreement. Closing or archiving an unapproved project does not charge you the build fee. There is no charge until you approve (Section 8). Any fees already earned are non-refundable, and we may charge a reasonable reactivation fee if you later want to resume.

$2,997, charged after you approve the preview.

8.1 Price. The build is a flat $2,997 (USD), plus any applicable taxes. No deposit, no staged payments, and no surprise upsells in the base offer. This covers exactly what Section 3 describes.

8.2 You're not charged up front. There is no charge at intake. We build your Preview first.

8.3 How payment is captured and charged. When you decide to keep your Website, you authorize the charge by entering or confirming a payment method at that point and approving it. Your Preview Approval / authorization is what triggers the single $2,997 charge and allows us to proceed to Deploy. A successful charge is required before we publish the live Website or hand over files. We do not store a chargeable method before you authorize.

8.4 No charge on silence. Consistent with our promise that you take as long as you need to review, we will not charge you simply because you go quiet. If you don't respond, we handle the project under Section 7.2 (pause, then close/archive the unapproved Preview). We do not treat silence as approval or a basis to charge the build fee.

8.5 Preview-first protection. You see the working Preview before authorizing the build charge. No approval means no charge.

8.6 Refunds and the 30-day money-back guarantee. Because we charge only after you approve your Preview, there is nothing to refund if you walk away before approval. After you approve and we deploy your Website, you are still covered: if you are not happy with it for any reason, you may request a full refund of the $2,997 build fee within 30 days of your purchase, and we will refund it. A refund ends our hosting, takes the live site down, and ends the license to use the finished Website. A refunded purchase does not include a static export of our Website. You keep your own domain, trademarks, supplied content, and business data. Separately, and at any time, if we fail to deliver functionality explicitly listed in Section 3 and cannot remedy it within a reasonable period, you may also request a refund on that basis (a “material failure to deliver”).

8.7 Payment processing & late amounts. Payments are processed by Stripe (our third-party payment processor); we don't store full card numbers. If an authorized charge fails, we may re-attempt it and may pause Deploy until it clears. Past-due amounts for any add-on or invoiced work may accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower, and we may suspend the affected services until paid.

The optional AI Office Manager subscription: recurring, auto-renewing, cancel anytime.

9.1 Price and automatic renewal. The AI Office Manager is one optional plan billed at $297 per month in U.S. dollars. It renews automatically each month and continues until you cancel. There is no minimum term. You may cancel anytime, including during the free trial.

9.2 The one-time 30-day free trial starts after readiness. The introductory trial is available once per hosted Website and does not start while your site, domain, or required configuration is incomplete. After the authoritative customer domain and the minimum subscription configuration are ready, you may separately enroll and provide a payment method. The 30-day trial begins at that activation checkout, and no charge occurs until the exact trial-end date displayed before enrollment. If you cancel before that date, you are never charged. Canceling, failed payment, or other termination after activation does not create another self-service free trial. Any later reactivation we offer will use separately disclosed paid terms through support. The subscription trial and the Website's Launch Concierge are separate. If the Launch Concierge has ended, Standard Website Updates require a settled paid subscription period or a separately approved $149 batch; a trial-only period does not create another free website-update window. Other trial services described at enrollment remain available during the trial.

9.3 Separate, express, un-pre-checked consent. You only enroll by taking a separate, affirmative action specific to the subscription: a clearly labeled plan button that you actively select. Enrolling is not bundled into general acceptance of this Agreement, and we never pre-select a paid plan for you. Before you enter or confirm payment information, the checkout clearly and conspicuously displays, immediately adjacent to the enrollment action: (i) your plan price and billing period; (ii) that billing recurs automatically until you cancel; (iii) the free-trial end date on which the first charge occurs; (iv) that there is no minimum term; and (v) how to cancel. This Agreement restates those terms but does not replace that point-of-sale disclosure. We retain the enrollment record described in Section 9.11. Any supplemental email is a convenience and does not replace the checkout disclosure or the secure Stripe billing portal.

9.4 What is included. The AI Office Manager works from leads captured by your Website. Included subscription services are: an automated email acknowledgment to eligible web leads that provide an email address; a record and simple pipeline for captured leads; a weekly report based only on real system data; and released Standard Website Updates during qualifying settled paid subscription periods. Lead capture and owner notification are included with the Website itself and continue without the subscription. The subscription does not include live phone answering, SMS, guaranteed response times, estimates, review generation, quiet-quote follow-up, leads, jobs, revenue, search rankings, or unreleased automation. Additional capabilities become included only after they are separately described as released and enabled for your account. Custom Work requires a separate written quote.

9.5 How to cancel. You may cancel anytime through the secure Stripe billing portal linked from your account. We will not require a phone call. If you cannot access the portal, email support@concreteauthority.dev for help regaining access. An email to support does not itself cancel the subscription; cancellation is effective when the Stripe billing portal confirms it.

9.6 When cancellation takes effect. Cancellation stops future renewals. If you cancel during the free trial, no charge occurs. After the trial, subscription services remain available through the end of the month you already paid for, and you will not be charged again after that. We do not pro-rate or refund the current period unless required by law.

9.7 What stays after the subscription ends. Because hosting is part of the $2,997 build (not the subscription), hosting continues under Section 13 even if you cancel. What ends are the subscription-only services described in Section 9.4, including automated lead replies and ongoing Standard Website Updates handled for you. A still-active Launch Concierge remains separate and continues through its stated end date. After both the paid subscription period and Launch Concierge have ended, a qualifying Standard Website Update is handled as one $149 batch after written scope and price approval. Custom Work remains separately quoted.

9.8 Failed payments. If a subscription charge fails, we may retry it, and subscription-only services may be suspended when Stripe reports the subscription as past due. Failed subscription payments do not affect your base-deal hosting.

9.9 Price changes. The $297 monthly price applies at enrollment. We may offer a different price to future customers. We will not increase your recurring price unless we give you at least 30 days advance written notice and you affirmatively accept the new price. If you do not accept, you may cancel before it takes effect. Any more protective applicable law controls.

9.10 Renewal notices. We provide renewal notices or reminders required by applicable law. This Agreement does not promise a broader reminder cadence.

9.11 We keep records of your consent. We retain verification of your subscription enrollment (the exact terms and disclosures displayed to you, the date and time, and the affirmative action you took to consent) for at least three (3) years, or one (1) year after your subscription terminates, whichever is longer. This gives both of us a clear, specific record of your agreement to recurring billing.

9.12 Protections apply regardless of business use. The protections in this Section apply to your subscription enrollment whether you purchase as a consumer or for business purposes.

9.13 Response-time claims. We aim to send eligible automated email replies promptly, but we do not currently promise a specific response time or an automatic subscription-fee credit. If a future enrollment offer includes a specific response-time commitment, its checkout disclosure will state the measurement, exclusions, and remedy before you enroll.

A great website. Not a promise about Google.

10.1 What we promise. We promise a professionally built, functional website.

10.2 What we do not promise. We do not guarantee any specific Google or search-engine ranking, amount of traffic, number of leads, phone calls, form submissions, jobs, or revenue. These depend on your market, your pricing and reputation, competition, search-engine algorithms, and many factors outside our control. If a future subscription plan or add-on includes SEO-related work, that work is best-effort optimization, not a ranking or results guarantee.

10.3 Be wary of guarantees. Any “#1 on Google” or “guaranteed X leads” promise (from anyone) is not something we make, and nothing in our marketing should be read as making it.

Who owns what, and what each party can do with it.

11.1 Your content. Client Content remains yours.

11.2 Your finished Website. Upon payment in full, we grant you a worldwide, non-exclusive license to use the finished Website we deliver through our managed hosting for the duration of the hosting relationship, except that a full refund under Section 8.6 ends that license immediately. The Website is a managed service and does not include a portable source-code or static-site export. You retain your domain, trademarks, Client Content, and business data; you do not receive ownership of the underlying Provider Framework (Section 11.3).

11.3 Our framework. We retain all ownership of the Provider Framework (our reusable templates, code, components, design systems, and tooling). Your license to your Website does not transfer ownership of the Provider Framework, and you may not resell or redistribute it as a competing template or agency service.

11.4 Third-Party Materials. Fonts, stock assets, and plugins are licensed under their own terms and passed through to you; we don't own or assign them.

11.5 AI-Generated Images. Where your Website uses AI-Generated Images as defaults, they are provided “as is.” Under current U.S. Copyright Office guidance, purely AI-generated images generally are not protected by copyright, so we cannot and do not grant exclusive rights in them. You receive a non-exclusive right to use them on your Website; we make no representation that they are exclusive, original to you, or free of third-party claims, and you should not assume any AI-Generated Image is unique to your site. We encourage you to swap in your own photos; post-launch swaps are handled under Section 12.

11.6 Our portfolio. We may display your completed, public Website and screenshots of it in our portfolio and marketing unless you tell us in writing that you object. We will not display your customer or homeowner data anywhere.

11.7 Our trademarks. Concrete Authority's name and marks are not licensed to you.

Thirty days to get it right, then a plan or a quote.

12.1 Launch Concierge. The $2,997 build includes the Launch Concierge defined in Section 2. A complete Standard Website Update request received during that 720-hour period remains eligible even if we finish it after the period ends. The request must identify the change and include any facts, materials, permissions, or clarification reasonably needed to perform it safely. The Launch Concierge does not include Custom Work and does not restart when we republish the Website, replace a domain, or complete a later update.

12.2 Reasonable use. We handle one active website-update request, or one reasonably grouped batch of related changes, per Website at a time. Short copy based on facts you supplied or approved is included. We may consolidate, batch, schedule, or separately quote requests that are unusually numerous, repetitive, interdependent, or labor-intensive. We will acknowledge the request and tell you whether it is included, quote-required, or not safely serviceable, but this Section does not promise a fixed completion time.

12.3 Subscription updates, $149 batches, and Custom Work. After the Launch Concierge ends, Standard Website Updates are included during a qualifying settled paid AI Office Manager subscription period as described in Sections 9.2 and 9.4. Without a qualifying paid period, a qualifying Standard Website Update request is handled as a $149 batch after you approve its exact scope and price in writing. Custom Work is outside both the Launch Concierge and the subscription; if we can provide it, we do so only through a separately approved written quote under Section 4.

12.4 Workmanship warranty. If something we control breaks after launch, including an outage, broken form, or deployment fault on our side, we fix it at no charge for the life of our hosting relationship under Section 15.1. A request to change working content or functionality is not a warranty claim.

We run the server. You own the address.

13.1 Your domain. You own and control your own domain at all times; it stays in your name. You grant us temporary DNS-pointing access as needed to configure and deploy. If you ever stop using us, you keep your domain.

13.2 Hosting is included with the build. We host your Website on Concrete Authority infrastructure with no separate hosting account needed. Hosting is included with the $2,997 build and is not contingent on the AI Office Manager subscription.

13.3 SSL & uptime. SSL/TLS certificates are provisioned and renewed by us at no charge. We target 99.9% monthly availability. This is a good-faith target, not a guarantee; it excludes outages caused by third-party DNS, your registrar, certificate authorities, or other services connected by you or outside our control. If your site is down due to something we control, email us and we'll fix it.

13.4 Managed-platform boundary. The Website is built to run on Concrete Authority's managed platform and is not portable to another host. If the hosting relationship ends, the hosted Website goes offline after the wind-down in Section 19.4. You keep your domain, trademarks, Client Content, and business data, but no source-code, framework, or static-site export is included.

Keep it legal, keep your claims honest.

You agree not to use the Website or our services for anything unlawful, infringing, defamatory, deceptive, or harmful; to comply with laws applicable to your business (including advertising and contractor-licensing disclosure rules); not to collect homeowner or visitor data without proper disclosure; and not to probe, reverse-engineer, resell, or sublicense our services or Provider Framework. We may require you to correct or remove content that appears to violate advertising or contractor-licensing law (for example, an unsubstantiated “licensed and insured” claim or a fabricated review), may suspend or remove violating content, and may terminate for violations (Sections 17 and 19).

What we stand behind, and what's “as is.”

15.1 Workmanship warranty and ongoing fixes. We warrant that the delivered Website will substantially function as designed. There are two separate things here:

• Ongoing operational support. For the life of our hosting relationship, if something we control breaks (an outage, a broken form, a deployment fault on our side), email us and we'll fix it. No time limit, no ticket required, consistent with Section 13.
• Latent build-defect rework. For a distinct latent defect in our original build that requires rework, report it within a reasonable period and we'll fix it at no charge. This rework warranty does not cover problems caused by your own edits, third-party changes, hosting outside our infrastructure, hacking, or Third-Party Materials.

15.2 Everything else “as is.” Except for Section 15.1, the services and Deliverables are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. We restate Section 10: no guarantee of rankings, traffic, leads, or revenue. We're not responsible for Third-Party Materials, third-party platforms, or AI-Generated Images.

15.3 Your legal compliance. You are responsible for your Website's legal compliance: privacy policy, accessibility, cookie/consent notices, and any industry-specific disclosures. We can build pages for these, but you are responsible for their accuracy and adequacy for your business.

The cap and the carve-outs.

16.1 The cap. To the fullest extent permitted by law, our total aggregate liability arising out of or related to this Agreement is capped at the greater of (a) the $2,997 build fee you actually paid us, or (b) the total subscription and other fees you paid us in the twelve (12) months before the event giving rise to the claim. This ensures a one-time build customer is never capped below the fee they paid.

16.2 Excluded damages. We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, lost revenue, lost leads, lost business, or lost data, even if advised such damages were possible.

16.3 Carve-out. Nothing in this section limits liability that cannot be limited by law, including for our own fraud, gross negligence, or willful misconduct.

16.4 Survival. This section survives termination.

Your materials, your claims, your responsibility.

You agree to defend, indemnify, and hold us harmless from claims, damages, losses, and reasonable costs (including attorneys' fees) arising from: (a) Client Content or any materials, photos, or marks you provided; (b) your breach of the promises in Section 5.2 (including false licensing/insurance claims or non-genuine reviews or testimonials); (c) your use of the Website; (d) your legal, privacy, or licensing non-compliance; or (e) your violation of Section 14. If a third party claims your photo, text, or business claims caused them harm, that responsibility is yours, not ours.

Anything not on the public site, stays off.

Each party will keep the other's non-public business information (pricing, customer details, strategy, credentials) confidential and use it only to perform this Agreement. This doesn't cover information that is public, already known, independently developed, or required to be disclosed by law or to perform this Agreement (for example, our payment processor and hosting infrastructure). These obligations last three (3) years after termination (and indefinitely for trade secrets). This section does not override our portfolio rights in Section 11.6.

The exits, with the lights on.

19.1 Build term. The build portion runs until the Website is delivered/accepted.

19.2 Subscription term. The AI Office Manager subscription runs month to month; you may cancel anytime per Section 9, and we may terminate it on notice or for non-payment or an Acceptable Use violation. Ending the subscription does not end your base-deal hosting, but it does end the subscription services unless another written scope applies.

19.3 Termination for breach. Either party may terminate for a material breach the other fails to cure within 30 days of written notice. We may terminate immediately for illegal content, fraud, or abuse. Either party may terminate if the other becomes insolvent or ceases ordinary business operations.

19.4 On termination. Fees already earned are non-refundable, and we may withhold unpaid Deliverables until amounts due are paid. Hosting ends 30 days after termination, and the Website then goes offline. Because the Website is a managed service, termination does not include a source-code, framework, or static-site export. You keep your domain, trademarks, Client Content, and business data. We will provide a reasonable export of customer and lead data we hold for your account when you request it during the 30-day wind-down, subject to law and Section 5.3. Your access to the Provider Framework, our hosting, and our tooling ends with the hosting relationship. Canceling only the AI Office Manager under Section 9 is not termination of Website hosting.

19.5 Survival. Sections 5.2, 9.6, 9.8, 9.11, 9.13, 10, 11, 13.4, 14, 15, 16, 17, 18, 19.4–19.5, 20, 22, and 23 survive termination.

North Carolina law. Talk first. Then the courts. No forced arbitration.

20.1 Governing law. This Agreement is governed by the laws of the State of North Carolina (where the Provider is organized and based), without regard to conflict-of-laws rules. We market to contractors in Texas and elsewhere; if you are located in another state, Section 20.5 preserves your non-waivable consumer-protection rights under your own state's law.

20.2 Talk first. Before any formal action, the parties will try in good faith to resolve the dispute informally for at least 30 days after written notice.

20.3 Where disputes go. If informal resolution fails, either party may bring a qualifying claim in small-claims court in Forsyth County, North Carolina. Any other dispute will be resolved in the state or federal courts located in Forsyth County, North Carolina, and both parties consent to that venue. We do not require binding arbitration. Disputes proceed through the informal resolution above and then these courts.

20.4 Fees. The prevailing party in a formal dispute may recover its reasonable attorneys' fees and costs, to the extent permitted by law.

20.5 No waiver of consumer rights. Nothing here waives any non-waivable statutory right you may have, including under applicable automatic-renewal or consumer-protection laws (such as federal ROSCA and state automatic-renewal laws), whether you purchased as a consumer or for business purposes. These non-waivable rights survive the governing-law and venue choices above.

Events beyond either party's control.

Neither party is liable for delays or failures caused by events beyond its reasonable control (natural disasters, pandemics, war, major outages, or third-party platform/host failures). The affected party will give notice and use reasonable efforts to resume. If such an event lasts beyond 30 days, either party may terminate. If a force-majeure event prevents us from providing subscription services, we will pause the corresponding subscription billing for the affected period. If it affects included hosting, we will use reasonable efforts to restore service. This does not excuse payment obligations for work already performed.

The standard, important fine print.

• 22.1 Entire agreement. This Agreement, plus any written add-ons or change orders and the subscription enrollment terms, is the entire agreement and supersedes prior discussions, including any prior version of this agreement.
• 22.2 Severability. If any provision is unenforceable, it's severed and the rest stays in effect.
• 22.3 Changes. We may update this Agreement when our product or terms change; we'll date each version. Material changes are emailed to active customers at least 30 days in advance, and subscription term changes follow Section 9.9.
• 22.4 Assignment. You may not assign this Agreement without our written consent; we may assign it to a successor (for example, in a sale of the business). On any assignment that changes the billing entity for an active subscription, we will notify you of the change and your right to cancel, and your auto-renewal consent records carry over.
• 22.5 Independent contractor. We are an independent contractor. This Agreement creates no partnership, employment, or agency relationship.
• 22.6 No waiver. Not enforcing a term once doesn't waive it later.
• 22.7 Notices. Legal notices to us go to support@concreteauthority.dev; notices to you go to the email on your account. Formal notices (termination, breach) should use a method that confirms delivery.

Authorizing the charge is your signature.

23.1 Doing business electronically. You agree to transact with us electronically. Your electronic signature, an acceptance checkbox, a clickwrap “I Agree,” or your authorization of the build charge has the same legal effect as a handwritten signature, enforceable under the federal E-SIGN Act and applicable state UETA.

23.2 Proof we keep. We retain proof of acceptance (timestamp, the version of these terms accepted, and identifying details such as the IP address of authorization). Your subscription consent (Section 9.3) is captured and stored separately (including the exact terms displayed and your affirmative action), so both parties have a clear, specific record of your agreement to recurring billing, retained per Section 9.11.

23.3 Build authorization as signature. Consistent with our existing terms, authorizing the $2,997 build charge constitutes your electronic signature and acceptance of this Agreement. No paper or DocuSign round-trip is required. The act of authorizing the charge is the signature, which is the whole point of “see it before you buy it.”

23.4 Signature record. For any printable or counter-signed version of this Agreement, the acceptance record captures: the Client business legal name, the signer's name and title, and the date, collected at checkout/intake. For pure click/authorization acceptance, Sections 23.1–23.3 govern.